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COVID-19 Continuity of Operations Update

COVID-19 CONTINUITY OF OPERATIONS UPDATE

Links for the Most Current Information and Answers to your Questions As a result of ongoing concerns due to the Coronavirus, the U.S. Postal Service has created the following sites and email addresses to assist customers. To receive updated information and to find answers to your questions, here is a listing of available sites:

  • PostalPro – Updated Information: https://postalpro.usps.com
  • Business Mail Entry Unit – FAQs, Announcements, Applications and Forms: https://postalpro.usps.com/bme-covid-19
  • USPS Service Alerts – Continuity of Operations Updates:  https://about.usps.com/newsroom/service-alerts
  • USPS for business customers – FAQs specific to the Coronavirus situation and Postal Service™ continuity can be found here: https://faq.usps.com/s/article/USPS-Coronavirus-Updates-for-Business-Customers
  • Updated Information at USPS.com: https://www.usps.com
  • Residential Service disruptions:  https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
  • International Service disruptions:  https://about.usps.com/newsroom/service-alerts/international/welcome.htm

The following helpdesks are operating under contingency.  To expedite assistance, you may opt to send an email to the following helpdesks:

  • PostalOne!: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • FAST: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • eVS: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Delivery Confirmation: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Informed Visibility: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are not receiving the USPS Industry Alerts, you can sign-up by sending an email to:  This email address is being protected from spambots. You need JavaScript enabled to view it. (Not the same as PCC Alerts).  In the subject line, type:  Add me to Industry Alerts and include your First Name and Last Name. If you do not have a USPS Representative that currently assists you with your business needs, and you cannot find an answer to your question in either the PostalPro or USPS.com site, send an email to:  This email address is being protected from spambots. You need JavaScript enabled to view it.  

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Please visit us on the USPS Industry Outreach website.

Thank you for your support of the United States Postal Service. 

Industry Engagement & Outreach/USPS Marketing

Please send questions regarding COVID-19 to This email address is being protected from spambots. You need JavaScript enabled to view it. with COVID-19 in the subject line

Privacy Notice: For information regarding our privacy policies, visit www.usps.com/privacypolicy

USPS National and Florida News

News from USPS National and Florida.
USPS Announces New Director of Stamp Services
USPS News 12/01/2023 15:36
WASHINGTON, DC — The U.S. Postal Service announced today that Lisa Bobb-Semple has been appointed to the role of director of Stamp Services, reporting to Sheila Holman, vice president, marketing.
Read more...
Postmaster General Louis DeJoy Shares Approach To Leadership and Vision for Transformation of USPS At 2023 Concordia United States Summit
USPS News 11/30/2023 12:00
WASHINGTON, DC — Postmaster General Louis DeJoy recently delivered remarks at the 2023 Concordia United States Summit in Cary, NC. DeJoy highlighted how he has leveraged his private sector background to reshape and strengthen the U.S. Postal Service, the nation’s most trusted agency. Following his remarks, DeJoy was interviewed by Michelle Giuda, CEO of the Krach Institute for Tech Diplomacy at Purdue University.
Read more...
U.S. Postal Service Reveals Additional Stamps for 2024
USPS News 11/30/2023 11:00
WASHINGTON, DC — Today, the U.S. Postal Service announced four new stamp subjects for 2024. This group, along with the stamps announced in October, make up only a partial list, with more to be revealed in the weeks and months ahead. All stamp designs are preliminary and subject to change.
Read more...
Latest USPS Report Shows Sustained Service Performance
USPS News 11/27/2023 12:20
WASHINGTON, DC — The United States Postal Service reported new delivery performance metrics for the seventh week of the first quarter for fiscal year 2024. The average time for the Postal Service to deliver a mailpiece or package across the nation was 2.6 days.
Read more...
USPS Tractor Trailer Driver Earns “The Million Mile Award” Recognition for Safe Driving - Humphries
Florida News Releases 11/22/2023 10:59
JACKSONVILLE, FL — During a ceremony at the U.S. Postal Service’s National Logistics Symposium held from Oct. 24-26 in Kansas City, 171 drivers from around the country were recognized with a National Safety Council (NSC) Million Mile Award. Nathaniel Humphries, Jr., who drives out of the Jacksonville Processing and Distribution Center right here in Jacksonville, was among those recognized.
Read more...
USPS Tractor Trailer Driver Earns “The Million Mile Award” Recognition for Safe Driving - Tompkins
Florida News Releases 11/22/2023 10:59
JACKSONVILLE, FL — During a ceremony at the U.S. Postal Service’s National Logistics Symposium held from Oct. 24-26 in Kansas City, 171 drivers from around the country were recognized with a National Safety Council (NSC) Million Mile Award. Keith Tompkins, who’s home office is right here in Jacksonville, drives a route that takes him between Jacksonville and Savannah, GA, was among those recognized.
Read more...
USPS Operation Santa Letter Adoption Now Open
Florida News Releases 11/22/2023 09:39
FLORIDA — Are you interested in sending children and families some holiday magic this season? You can now adopt a letter written to Santa by going to USPSOperationSanta.com. In response to customer requests, this is the first time the U.S. Postal Service has opened the program before Black Friday.
Read more...
Annual Holiday Luncheon
Florida News Releases 11/21/2023 20:43
Jacksonville, FL — The Northeast Florida Postal Customer Council is hosting their Annual Holiday Luncheon on Friday, December 1, at the Deerwood Country Club, 10239 Golf Club Drive, Jacksonville, FL 32256.
Read more...
USPS Operation Santa Letter Adoption Now Open (Jacksonville)
Florida News Releases 11/21/2023 19:19
Program Begins Before Black Friday for First Time
Read more...
U.S. Postal Service Strongly Positioned Ahead of Holiday Surge
USPS News 11/21/2023 10:00
WASHINGTON, DC — As the holiday season approaches and online shopping activity intensifies, the United States Postal Service (USPS) is strongly positioned to handle the expected surge in package and mail deliveries in a superior and routine manner ahead of and following Black Friday and Cyber Monday.
Read more...
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